Nova Velvet Convertible Sofa

At this time, we ship only within the Contiguous United States (We don't ship to: Alaska, Hawaii, Puerto Rico, the US Virgin Islands, or Canada). Free shipping to 48 lower states!

Shipping Times:Delivery time varies based on the product but is typically 5-10 business days.

Shipping Methods:All orders are shipped out via UPS or USPS or Fedex.
NOTE:Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.

Return Policy:If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 14 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please email us at info@cushylives.com stating your reason of return and attach images/video of the product.Depending on your reason for returning an item, you might be responsible for return shipping costs

Damaged or Defective:Although we do our best to ensure each item arrives in excellent condition, occasionally damage or defect may occur.If the items arrives damaged during transit, we will replace it and we may require the customer to coordinate with us as we have to file a damaged shipping claim.

Customers may cancel an order within 12 hours of placing it online.There are no cancellations after 12 hours of purchase.If you need to cancel an order, please send us a written request for cancellation via email to info@cushylives.com . Our team will do their best to stop your order, if possible. Unfortunately, we are not able to honor all requests for cancellation due to how quickly orders are processed.If we are unable to stop or cancel your order, you are always welcome to return the product for a refund in accordance with our return policies.

1.Is everything brand new?
Yes, we only sell brand new, genuine, top-quality products. We are an authorized retailer for numerous popular furniture brands
2.Do the products come with a warranty?
Most items include a limited manufacturer's warranty which covers defects or workmanship issues
3.How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
4.The product I want is out of stock,When will it be available?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product,Even if the item was shown as available while placing the order, we may run out of stock by the time we can process your order. We'll send you an email letting you know that the item or the order has been canceled. We restock items as quickly as we can, so be sure to check the item listing for availability.